HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and performance of your converged infrastructure. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing an end-to-end support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you to resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.
Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.
Proactive Care provides firmware release and software patching analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular ‘proactive scan’ of your Proactive Care covered devices, which can help you to identify and resolve configuration problems before they impact your operations. Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. Service features designed to help with problem prevention are enabled by HP Remote Support Technology and advanced automation capabilities. HP Remote Support Technology is a customer-installable prerequisite for the problem prevention service features of HP Proactive Care Service.
The Proactive Care support offer can be enhanced by the addition of the Personalized Support option to provide onsite technical advice, HP best practice sharing and support reviews from an assigned account support manager. Technical services to complement your in-house IT expertise can also be added to your Proactive Care support through the addition of flexible Proactive Select credits to your support agreement.